This course helps you to be successful in work and in your career. It helps you to assess your strengths and development areas and create a plan of action to be more successful in work.
Self-assess using the Success@Work Model, explore personal development quick tips and create a personal development plan so you can develop yourself to be more successful.
This course is ideal for you if you
· Want to be more successful and confident at work
· Want to develop yourself to be in the best possible position for new job role
· Want to assess your strengths and development needs to be more successful
· Want to take action to improve yourself after feedback from someone at work
· Recognise that you keep making mistakes at work and want to take action
There are three main sections to the course
1. Self-assessment using the Success@Work Model
2. Quick Tips Development for Success at Work
3. Creation of a Success@Work Personal Development Action Plan
This course is made up of video lectures taking you on a journey of self –reflection. It will be a good idea to get a pen and pad to jot down your thoughts as you go through the lectures. The great thing about video lectures is that you can stop, start and replay as often as you like so you can learn at your own place. On top of this if you have questions or want to discuss anything than you can message me in the course or privately.
The one thing which is certain though is
If you action the learning from the course you WILL BE more successful at work
- Students need to spend some time reflecting about their skills to get the best from this course
- Students need to be honest when reflecting
- Students need a desire to change and improve
- Students need to take action after the course to optimise the impact of the cou
Who this course is for:
- This course is for people who want to improve themselves at work
- This course can help people who want to get on in their career or change their jobs
- This course is for people who want more success at work
- This course can help leaders develop but isn’t a leadership development course
What you’ll learn
- Understand the areas of personal development that make people more successful
- Decide the areas of personal development that YOU need to focus on to be more successful in your career
- Create a personal development plan you can implement easily and at low cost to you
- Action some personal development tips to improve your success
- Boost your success in your job, career or life
- Be more confident
You’ve got a reputation for being the best coder or editor or mechanic or whatever, but it amounts to little if you don’t work well with others. Some of the most important professional skills for workers and employers alike simply can’t be taught in a classroom or measured on paper. These traits are called soft skills and they’re more crucial to your job search and overall career than you think.
According to the Monster Future of Work: 2021 Outlook survey, recruiters chose soft skills—topped by dependability, teamwork/ collaboration, and problem solving/critical thinking—as the most important skills they’re seeking in new hires. Recruiters also anticipate this is the area where they’ll see the biggest skills gaps in candidates.
What are soft skills?
Unlike hard skills, which can be proven and measured, soft skills are intangible and difficult to quantify. Some examples of soft skills include analytical thinking, verbal and written communication, and leadership.
Research from the Society for Human Resource Management found that technical abilities like reading comprehension and mathematics aren’t prized as much as soft skills, meaning you have to bring more to the table than, say, great sales numbers, coding languages, or test scores.
One reason soft skills are so revered is that they help facilitate human connections. “Soft skills are key to building relationships, gaining visibility, and creating more opportunities for advancement,” says Kathy Robinson, founder of Boston career-coaching firm TurningPoint.
Basically, you can be the best at what you do, but if your soft skills aren’t cutting it, you’re limiting your chances of career success. Read on to learn which soft skills are critical to have firmly under your belt and what steps you can take to acquire them.
Soft skills for your career
Why you need it: Both written and verbal communication skills are of utmost importance in the workplace because they set the tone for how people perceive you. They also improve your chances of building relationships with co-workers. Communication skills boost your performance because they help you to extract clear expectations from your manager so that you can deliver excellent work.
Why employers look for it: Workers are more productive when they know how to communicate with their peers, says Robinson. If you can clearly express the who, what, when, where, why, and how of a project, you’ll be a hot ticket.
How to gain it: One way to hone your communication and presentation skills is to join Toastmasters, a national organization that offers public speaking workshops.
Why you need it: A company’s success is rarely dependent on one person doing something all by him/herself. Success is the result of many people working toward a common goal. When employees can synthesize their varied talents, everyone wins. (Bonus: Having friends at work can also boost your job satisfaction, a Gallup poll found.)
Why employers look for it: Employers look to team players to help build a friendly office culture, which helps retain employees and, in turn attracts top talent. Furthermore, being able to collaborate well with your co-workers strengthens the quality of your work.
How to gain it: To generate goodwill, lend a hand when you see a co-worker in need. (“Hey, I know you have a ton on your plate. How can I help?”) Another way to build rapport is to cover for a colleague while she’s on vacation, says business etiquette and career coach Karen Litzinger.
Why you need it: Soft skills help you manage reality. And the reality is, things don’t always go as planned. Instead of digging in your heels, you need to be able to pivot and find alternate solutions. “Successful leaders are the ones who know how to be flexible when problems arise,” says Robinson.
Why employers look for it: “The speed of change in any given workplace is so rapid,” says Joel Garfinkle, executive coach and author of Getting Ahead: Three Steps to Take Your Career to the Next Level. Consequently, employers need workers who can adapt to industry shifts and keep the company current.
How to gain it: Push yourself to be an early adopter of change. “For example, adapting to technology without mourning what used to be true yesterday is crucial for people to be seen as someone who is capable of meeting new challenges,” says Garfinkle. Inquire about training sessions and offer to teach your co-workers what you learn.
4. Problem solving
Why you need it: When something goes wrong, you can either complain or take action. Tip: It’s the latter that will get you noticed. Knowing how to think on your feet can make you indispensable to an employer.
Why employers look for it: Nothing is a given. Companies rely on problem solvers—a.k.a. their top performers—to navigate unexpected challenges.
How to gain it: “Always approach your boss with a solution, not a problem,” says Robinson. So when an issue crops up, sit down and think through how you’re going to address it before bringing it to your boss’ attention.
5. Critical observation
Why you need it: Data doesn’t mean much if you don’t know how to interpret it. Is there a pattern emerging? What else should you be looking for? Being a critical observer can help make you a better worker all around.
Why employers look for it: Companies need critical thinkers—people who bring a fresh perspective and offer intuitive solutions and ideas to help the company get a leg up on the competition or improve internal processes.
How to gain it: To be a critical observer, you need to be able to analyze information and put it to use. One tactic is to try to identify patterns of behavior at work. For example, does your boss actually read the weekly sales reports? What was her reaction to bad news in the staff meeting? What’s the best time of day to approach your manager with a question? By observing how people respond to the constant flow of information you can better understand the critical aspects of improving business operations.
6. Conflict resolution
Why you need it: “Any time you put more than one person into an organization, there is going to be conflict,” says Robinson. “It’s human nature.” Therefore, being able to resolve issues with co-workers will help you maintain relationships with peers and work more effectively.
Why employers want it: Being able to constructively work through disagreements with people is a sure indicator of maturity—as well as leadership potential. Someone like this helps to promote a healthy, collaborative workplace.
How to gain it: The best way to resolve disagreements between co-workers is to address issues directly but delicately. So, when stepping in as a mediator, let both parties air their grievances in a judgment-free environment and then work together to find a solution.
Why you need it: Having confidence and a clear vision can help influence your co-workers and get them on board with your ideas now and in the future. Displaying such leadership skills helps you gain visibility within an organization, which can lead to more opportunities for promotions or salary bumps.
Why employers want it: Bosses and managers are always looking for employees with leadership potential because those workers will one day be taking over the reins and building on the company’s legacy.
How to gain it: Being a leader isn’t merely about getting people to do what you want. Leadership means inspiring and helping others reach their full potential. One way to do that is to become the internship supervisor, which gives you the opportunity to manage people, learn how to motivate a team, and take on more responsibility.
More ways to shine at work
It’s obvious why soft skills are paramount to getting ahead in the workplace. Now that you know what characteristics you should cultivate, are you looking for more ways you can stand out in the job market? Join Monster for free today. As a member, you’ll get practical career advice and useful tips sent straight to your inbox—everything from salary negotiation insights to lists of top companies hiring. We’ll help you discover all the ways you can put your talent to use.
Managers hire individuals for their teams based on their experience and how they present themselves during the interview process. They may strive to build a well-rounded team of people who will help their department and the entire company succeed. Both hard and soft skills are important to consider when making hiring determinations and deciding who earns leadership roles and promotions. In this class , we share what soft skills are and how you can improve yours so you can stand out.
Hope: If you are liking the class, then stay tuned, keep learning in the class, then you know.
What are soft skills?
Soft skills are the skills you possess that go beyond your technical, measurable abilities. Soft skills focus more on your social, leadership, communication and problem-solving skills, among others. While hard skills are composed of the training and knowledge you’ve grown during the course of your career, soft skills are how you work with others and on your own. Although soft skills are more personality-based, you can still improve them.
Read more: Soft Skills: Definition and Examples
How to improve your soft skills
There are many benefits to improving your soft skills, including relationship building with coworkers and career development. Here are 11 steps to improve your soft skills:
- Be open to feedback.
- Communicate often.
- Emphasize teamwork.
- Build positive relationships.
- Step outside of your comfort zone.
- Get ready to learn.
- Adapt to workplace changes.
- Observe others.
- Work through conflict.
- Take on a leadership role.
- Arrive to work on time.
1. Be open to feedback
A large part of improving your soft skills is being open to feedback you may receive from supervisors, managers and even coworkers. When you’re open to feedback, you can be better able to receive constructive criticism and use that information to improve in your workplace role, including your soft skills. You may receive feedback on your communication skills, ability to work in a group, time management, leadership potential and more. As you’re receiving feedback, consider thanking the individual who’s providing it and developing a plan, either with yourself or through speaking with a manager, to improve and learn.
2. Communicate often
Effective communication is a soft skill that benefits everyone in the workplace. Although you may have tasks and responsibilities that don’t require the help of anyone else in your office, take the opportunities you have to form relationships with those around you. Communicate often to develop this soft skill. This includes communication face-to-face, through email and in presentations to a group. Since nearly every method of communication differs from another, it’s important to communicate through various means so your communication soft skills are more well-rounded.
When you communicate, think about how you’re addressing others, how clear your message is, your body language and your tone of voice. You’ll also be able to see how others communicate and take tips and techniques from them to find a communication style that works for you.
3. Emphasize teamwork
When you engage in good teamwork, you show your employer that you are great at collaborating with others. Teamwork could occur in a group setting for a presentation or one-on-one with another coworker to complete a shared task. During a shared task or daily responsibility, allow each member of the group to contribute their share and celebrate the different skills and personalities of the group. When you emphasize teamwork, you open yourself up to learning opportunities from your coworkers while improving your own skills.
Read more: 6 Qualities That Make a Great Team Player
4. Build positive relationships
A lot of the soft skills you use in the workplace rely on the relationship you have with other employees and managers. You can build positive relationships with your coworkers by engaging in a genuine conversation about their weekend plans, family, hobbies and interests. Try to find ways to connect with them over a shared experience. If you work in a department with multiple people, consider asking everyone if they would be interested in going out for a group lunch on Friday.
Stepping away from the office is a nice way to be able to connect with them on a personal level. This may assist you professionally because you’ll know their personality a bit more and have the ability to understand how it factors into their work ethic.
5. Step outside of your comfort zone
As with anything you want to improve, it’s important to step outside of your comfort zone and take on something new. This may be a new setting, new responsibilities or a leadership role. You can even offer to be the one in your group who gives the project presentation as a way for you to improve your public speaking skills. Placing yourself in unfamiliar territory professionally has the potential to showcase to your manager how seriously you take your job and allows you to learn something completely new.
6. Get ready to learn
As you go through your process of improving any soft skill, you may encounter setbacks, but you’ll likely encounter many successes too. In either case, what’s important is that you learn from them.
For example, if you are in charge of a project and are working on your leadership and collaboration soft skills, consider taking time after the project is complete (or even in phases during it) to gather feedback on your leadership and how the project could improve next time. The people you work with are best able to evaluate how the project went and offer their feedback based on prior experiences.
7. Adapt to workplace changes
It’s common for a workplace to go through fluctuations in anything from the office staff to workplace procedures, and one way to improve your soft skills is to be adaptable. Adaptability is also an important soft skill to have so you can come up with alternative solutions to any workplace issues that may arise. Be open to learning new technologies when they’re released and assist with training newcomers to the organization.
8. Observe others
One of the strongest ways you can improve your soft skills is by observing others around you. This can mean paying attention to managers, coworkers and employees from other departments. Observe the way they complete a task, including how they interact with others and their individual process, which may involve many soft skills. It’s important to be open to learning from others, as everyone comes to the workplace with their own set of hard and soft skills.
9. Work through conflict
It’s not uncommon for there to be conflict in the workplace, but how you work through it is what matters. When conflict arises, think of alternate ways to resolve it so you can continue your relationship with coworkers, learn from each other and continue to be productive as teammates. All members of the organization benefit from a collaborative work environment, and you can display your abilities as a team player and capabilities as a leader.
Read more: 5 Effective Conflict Resolution Strategies
10. Take on a leadership role
To improve your leadership soft skills, consider taking on an actual leadership role in the workplace. Start by speaking with your manager or supervisor about your interests, and see if there are any opportunities to lead a project or group or even be a mentor to someone else in the workplace who has less experience. In this role, think of how you can inspire your group to do their best. Ask for your manager to consider you as an interim supervisor in the event they are out of the office for a meeting or planned vacation.
It’s also possible to be a leader in building a new process, so if you have ideas on how to improve your office, think about sharing it with your manager and ask for the responsibility of working out the logistics and leading training.
11. Arrive to work on time
Time management is a solid soft skill to have in the workplace, and a great way to improve it is by arriving to work on time. Adhering to a schedule can give you the ability to meet goals, finish work on time and stay organized, which are all skills that lead to more productivity and can help you stand out from your peers.
The importance of soft skills in the workplace
Soft skills are great to have in any organization, and the benefits are many, including:
Increased employee relations
When you work on your soft skills and continue to develop them, your relationships with your coworkers may improve. This benefits any workplace collaboration.
Decreased company cost
More developed soft skills in the workplace can decrease a company’s cost of doing business because of increased efficiency. When employees develop soft skills, customers may have a better experience and members of the sales team may be able to improve their numbers and gain more work from existing clients.
Less training needed
You can develop most soft skills at your own pace by putting yourself in situations that test them. Therefore, your organization may not need to train individuals to improve their soft skills. Instead, managers may be able to direct you in ways you can improve and allow you the opportunity to figure out what works best for you.
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